I'd been curious to try the Atlanta Bread Company out, and since we decided to break our diet a bit this weekend we stopped by for breakfast.Verdict:
Awesome food, very nice ambience/decor, terrible service.
The croissants are incredibly tender and flaky. The hot chocolate is smooth and delicious. The cafe is spacious and beautiful.
However, the service left quite a bit to be desired, and normally I'm pretty forgiving, seeing as how, well, people are human and make mistakes.
First of all, the menu is located in the worst possible place, at the head of the line, such that if you don't already know what you want you have to hold things up in order to read it. This wouldn't have been quite as bad (we certainly did our best to decide/read quickly and to stay out of the way) except that the staff were clearly annoyed. Well, they could solve the problem pretty easily by putting paper menus at the end of the line, or moving the menu back a bit, neither of which was done.
My order came out fine, but my husband's didn't. They left out the hot chocolate. When we finally did get their attention and mentioned that he'd never gotten it, they acted like it was our fault somehow and it was a huge imposition for them to make it. Then they didn't give him the whipped cream option they'd given me, and didn't bother with a lid even though we'd gotten our breakfast to go (and when he asked for one, again, acted like it was a huge bother).
I get that teenagers are rarely happy to have to work, but I've been to plenty of places where they weren't actively rude and treating customers like burdens and impositions. I might
expect that attitude at a McDonald's or something similar, but I don't usually expect it at a place where they strive for a more upscale ambience and the food is that good.Atlanta Bread Company